Hello, I recently cancelled my account and was released from my contract. Earthlink withdrew $149.95 from my account without my consent even though I was released from my contract. When I spoke to a representative, (confrimattion # 119875103) they informed me I had to send the modem back to receive a refund. I sent the modem back via UPS, Tracking Information:
Tracking Number: 1Z V88 769 06 0054 548 9
Type: Package
Status: Delivered
Delivered on: 12/22/2006
10:00 A.M.
Delivered to: ROUND ROCK, TX, US
Signed by: SHEDD
Service Type: GROUND ARS
The package was delivered on 12/22/2006. I still have not been refunded. I'm very unhappy. I wish to have this issue resolved as soon as possible.
'Aaron K' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
darekaaron@earthlink.net: Hello,
I recently cancelled my account and was released from my contract. Earthlink withdrew $149.95 from my account without my consent even though I was released from my contract. When I spoke to a representative, (confrimattion # 119875103) they informed me I had to send the modem back to receive a refund. I sent the modem back via UPS
Tracking Information:
Tracking Number: 1Z V88 769 06 0054 548 9
Type: Package Status: Delivered
Delivered on: 12/22/2006 10:00 A.M.
Delivered to: ROUND ROCK, TX, US
Signed by: SHEDD
Service Type: GROUND ARS
As you can see, the package was delivered on 12/22/2006. I still have not been refunded. I'm very unhappy. I wish to have this issue resolved as soon as possible.
Aaron K: Hello. I am sorry for the inconvenience caused. Let me pull up your account details to assist you in this regard.
darekaaron@earthlink.net: Thank you
Aaron K: You are welcome.
Aaron K: I see that you have signed up for this service on 12/09/06.
Aaron K: This was in commitment till 12/08/07.
Aaron K: There is a charge of $149.95 as Early termination fee.
darekaaron@earthlink.net: I spoke to two different representatives on two separate occasions and was given the exact runaround you're giving me right now. I was released from my contract because I wasn't close enough to a call center to receive adequate service. But I already said that in the initial explanation. Did you read that? I also have a letter sitting in front of me that says my request for early termination was approved and that all I had to do is send back the equipment, WHICH I DID. DID YOU READ MY FIRST COMMENTS? I'm sure you didn't. Please go back, actually READ what I originally wrote to you, and look up the confirmation number from my last call that I already provided.
Aaron K: I am checking the records for you.
darekaaron@earthlink.net: You should have checked the records the first time
Aaron K: I am with you. I will not be long.
darekaaron@earthlink.net: Confirmation email from Earthlink:
Dear darek, Thank you for your recent call on date: 12/11/2006 to us and 119875103 is the conformation number for the call you made.
darekaaron@earthlink.net: From:
Sincerely,
john.i Earth Link Customer Support
Aaron K: Thank you for the time. I see that you were promised that it will be waived off.
darekaaron@earthlink.net: Right.
Aaron K: I will process the refund as promised and it will reflect in 7 to 10 business days.
darekaaron@earthlink.net: Will you please email confirmation to darekaaron@gmail.com stating your commitment?
darekaaron@earthlink.net: Hello?
I'm never gonna get my money.
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